1000 Jewelz Returns & Exchanges

If you have any questions or comments,
please contact us via email at 1000jewelz@cox.net.

 

At 1000 Jewelz, we understand that sometimes items simply look different in person than they do online. We appreciate your business and want you to be 100% satisfied with your purchases. If you are not satisfied with your purchase for any reason, please contact us and we we will do our best to address any questions and resolve any concerns you may have. If you do need to return or exchange your purchase, we'll get you all of the info necessary for doing so via email.

 

Holiday Returns Policy:

We recognize that many people like to shop for Holiday Gifts early, so we extend our returns and exchanges period during the Holiday Season. Items sold and shipped between November 1, 2009 and December 15, 2009 may be returned for a credit, refund or exchange until January 15, 2010 subject to our general return guidelines shown below.

Items sold and shipped beginning on December 16th, will be covered by our regular 30 day returns policy (so they can still be returned until January 15, 2010 or later depending on the purchase and package delivery dates).

 

General Guidelines for Returns & Exchanges:

• All regular purchases except custom-made, special order or personalized items may be returned within 30 days of delivery for a refund, exchange or store credit. Items listed as close-out, discontinued or as-is are non-returnable.

• All returns must have a valid RMA or EMA number.

• The issued RMA or EMA number must appear on the outside of the package or envelope.

• Returned items must be in their original condition and include all original documents including the invoice/packing slip, certificate of authenticity, product grading and appraisals. Items returned without the original documentation may be assessed a 20% restocking fee and/or rejected.

• The buyer is responsible for all costs associated with the returning their item or purchase and ensuring that the returns are properly packaged, protected and arrive safely. We are not responsible for returns that are lost, damaged or otherwise in transit.

• All returns must be received within 30 days of the date of delivery.

• Items that have been worn, altered, damaged or otherwise modified by the buyer/user will not be accepted for return/exchange and will only be returned to the buyer/user at their expense.

• All returns are subject to a $4 charge that will be deducted from any issued credits or refunds. In addition, a $4 charge may be assessed for sending exchanges back to the buyer (to cover the shipping, packaging and insurance costs for sending the new item back to the customer).

• Shipping, handling and insurance charges are non-refundable.

• Items listed as closeout, final sale, discontinued or as-is clearance are non-returnable. Additionally, all custom-made, special order or personalized/engraved items are non-returnable.

• If the return is a result of our error, we will pay for or reimburse the customer for the cost of sending the purchase(s) back to us via 1st Class Mail.

• All store credits will expire (must be used) in 90 days; this is strictly to prevent having to carry store credits in our records from year-to-year.

• Items returned without a valid RMA or EMA number may be rejected and/or assessed a restock charge of up to 50% of their original purchase price.

 

Special Conditions for eBay Purchases:

• Any item(s) being returned must have been paid for within 4 days of the date of purchase/close of auction.

• Exchanges or store credits can only be used for items/purchases from our website or regular inventory; they cannot be used to pay for other/additional eBay purchases.